With a lot concern across the novel coronavirus (COVID-19), we wish to let what we’re doing to assist hold you and our employees secure. We’re dedicated to taking the suitable steps to assist comprise the unfold of COVID-19 whereas persevering with to supply your pets with uninterrupted care. Until you imagine you’ve gotten are available in contact with COVID-19, are contagious, or are beneath quarantine instructions, please proceed to return in for appointments and procedures as you usually would.
We’re following the steerage and recommendation offered by well being authorities. This implies asking our shoppers who suspect they could have come into contact with the coronavirus, are exhibiting signs, or have traveled prior to now 14 days to NOT come into the clinic. In case your pet does have an pressing concern, please notify us earlier than arriving on the clinic. That is in order that we will make the required preparations to attenuate contact with different shoppers and our employees.
We’re additionally taking steps to maintain our clinic a low-risk surroundings. This consists of repeatedly disinfecting widespread areas and gear (together with POS keypads), and sustaining open communication with our employees and shoppers. We wish to guarantee we’re doing our half to maintain our group wholesome.
We’re protecting doorways locked to scale back foot site visitors in our ready areas. While you arrive on the clinic, please give us a name at 604 274 9938 and we are going to ensure that the realm is evident so that you can are available in to your appointment. We additionally ask that just one individual accompany their pet for the examination. Should you do not feel snug coming into the clinic then please tell us at the moment of reserving your appointment that you want to a car parking zone appointment so we will allocate time accordingly. When you arrive give us a name on 604 274 9938. Our crew will come out to you, retrieve your pet out of your automotive, deliver it in to the clinic and supply the identical service and care as should you had been there. The one distinction is that you would be able to keep in your automotive whereas your pet is being seen. As soon as your pet’s appointment is completed we are going to come out to you or name you and go over every part. All therapies will probably be performed that you simply conform to after which your pet will probably be returned to you. We will additionally do car parking zone prescription or meals choose ups when you’ve got a bank card on file with us.
Many individuals have been stocking up on pet meals and provides. We’re doing our greatest to order sufficient to go round and remind all our shoppers that we have to share the availability in order that nobody has to go with out. We wish to remind you of our on-line webstore https://www2.myvetstore.ca/Account/Register. We’re making certain anybody that should self isolate nonetheless has entry to the merchandise they want. We’re trying into increasing our webstore to incorporate prescription medicines additionally over the approaching weeks (please be affected person as we add this stock – it takes time).
A couple of individuals have requested us whether or not transmission of COVID-19 between people and their pets is feasible. Though there isn’t any definitive reply right now, there may be presently no proof that pets can grow to be sick. Infectious illness consultants, in addition to the CDC, OIE, and WHO, point out there isn’t any proof to counsel that canine or cats could be a supply of an infection with SARS-CoV-2. This consists of spreading COVID-19 to individuals.
Hyperlinks to dependable info sources, in addition to an FAQ for pet homeowners from the AVMA, are on the finish of this letter.
We’ll proceed to observe the present state of affairs. We’ll notify you of any adjustments that might have an effect in your skill to get care to your pets. We’re lucky to stay in an space that’s presently low threat, however it can take a accountable strategy by everybody to guarantee that doesn’t change. Please care for yourselves and your fur youngsters.
Sincerely
Dr Breanne Galloway, Dr Teresa Millar, Dr Margaret Fisher and the crew at Steveston Veterinary Hospital
BC Centre for Illness Management
American Veterinary Medical Affiliation FAQ for Pet Homeowners
